Warranty

Necessories outdoor living kits are covered by a limited warranty.

View Warranty

Warranty Claim

If you purchased a Necessories Kit and installed it in the United States, Rockwood warrants your Necessories Kit is free from defects in materials for a period of one year from the date we shipped the Kit to the original purchaser. Read and understand the warranty statement to determine if you have a valid warranty issue and we will assist you with your claim. If you have multiple Necessories Kits/Components, each with a warranty issue, complete and submit a separate claim for each Kits/Component.

For all claim submissions, be prepared to include the following information:

  1. Claimant’s name, address, and phone number and the installation address (if different).
  2. A description of the product, purchase price, date and location of purchase, and copies of invoices, if available.
  3. A description of the defect(s), photos are required.
  4. A brief summary of attempts made to address the concerns.

Please choose a product type the defect is related to:


Concrete
(Blocks & Tops)
— or —
Component
(Non Concrete Items)